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Frequently Asked Questions

Frequently Asked Questions

Got questions about pet transport? We’ve got answers! Below are some of the most common queries we receive. If you need further assistance, feel free to contact us.

General Questions

General Pet Transport Questions

How does pet transport work?

We handle everything from airline bookings and paperwork to crate selection and pre-travel guidance. Whether your pet is flying domestically or internationally, we ensure a safe and stress-free journey.

Where do pets travel on the plane?

Pets travel in the cargo hold, where it is pressurised and temperature controlled. The cargo hold is set at similar temperatures to the main cabin, so your pet is comfortable.

How long before the flight must pets arrive at the airport?

For domestic travel at major ports, lodgement time for flights is 2 hours. The airlines close the flight 1.5 hours prior to departure.
For International travel, we will advise the lodgement times depending on the airline.

What types of animals do you transport?

We primarily transport dogs and cats, but we can also arrange transport for small pets like rabbits, guinea pigs, and birds. Get in touch to discuss your pet’s specific needs.

How do I book pet transport?

Simply request a quote or contact us. We’ll discuss your pet’s travel requirements, provide a tailored quote, and guide you through the next steps.

International Travel

International Pet Travel

What paperwork is required for international pet travel?

Each country has different import requirements, including vaccinations, permits, and quarantine regulations. We will connect you with clearance/customs agents at your destination if required.

Will my pet need to go into quarantine?

Some countries have quarantine requirements. We will advise you on destination specific regulations and help prepare your pet accordingly.

Can I travel on the same flight as my pet?

Yes, in many cases, you can book a flight on the same airline. However, pets travel in the cargo area of the plane, as per airline regulations. We can advise on the best travel options.

Domestic Travel

Domestic Pet Transport

Can my pet fly interstate within Australia?

Yes! We arrange domestic flights for pets across Australia. We coordinate with airlines to ensure a safe and comfortable journey.

Do you offer door-to-door pet transport?

Yes, we provide door-to-door service where available. This includes home pickup, airport transfers, and delivery to the final destination.

Can I travel with two pets in the same crate?

Yes, if your pets meet the IATA requirements, there can be more than 1 pet in the same crate. We will discuss this with you based on your requirements.

What happens if my pet has a layover?

We organise this for you. If your pet has 3 hours or more between flights, we are required to complete a comfort stop which includes, checking their welfare, cleaning their crate if necessary, filling their water and a stretch of the legs if time permits.

What if my pet needs a vet during the journey?

If the airline or us deem your pet to require veterinary assistance during their journey, we will contact you immediately and arrange any necessary services upon your approval.

What are the airline requirements for pet travel?

Pets must travel in IATA/airline approved crates, meet health requirements, and be checked in at designated times. We take care of all the logistics.

Comfort & Safety

Pet Comfort & Safety

Can I bring my pet's favourite toy or blanket?

Travelling domestically, you are allowed to include a blanket or clothing for comfort however no toys are permitted in the crate.

Travelling Internationally, we will advise you what you are allowed to include in the crate, depending on the airline and destination.

Should I sedate my pet before flying?

Sedation is not recommended due to the risks involved. However, if this is something that is specifically advised by a veterinarian, there are additional requirements that will have to be met for the airline to accept your pet for travel.

What can I do to keep my pet calm during travel?

There are products that we can recommend which will assist with keeping your pet calm if this is a concern. We also recommend familiarising your pet with their crate and adding a blanket or clothing that smells like home into the crate.

Can I feed my pet before they fly?

We recommend feeding your pet 6-8 hours prior to travel and giving them a good opportunity to toilet prior to the flight. Soiling the crate before being loaded onto the aircraft may lead to being offloaded.

How do I prepare my pet for travel?

We recommend crate training before travel to help your pet feel comfortable. Keeping your pet hydrated and ensuring they’ve had a good walk or play before travel also helps reduce stress.

What size crate does my pet need?

Your pet’s crate must allow them to stand, turn around, and lie down comfortably. We can advise on the correct size and supply IATA/airline approved travel crates.

Booking & Pricing

Booking & Pricing

How much does pet transport cost?

Pet Transport can vary greatly in cost due to the following factors. Weight of your pet, crate size needed and additional services including collections and deliveries. Contact us for a personalised quote.

How far in advance should I book?

For international travel, we recommend booking at least 6-8 weeks in advance due to paperwork and quarantine requirements. Domestic travel can generally be arranged within a week during off-peak periods.

Can I track my pet’s journey?

We will provide you with your pets flight number that can be tracked via Google or Flight Aware.

Have More Questions?

We’re here to help! If you have any other questions, feel free to contact us, and our team will be happy to assist.

Let’s Make It Happen!

Don’t wait—give your pet the All Care experience. Whether it’s a cross-country move or an overseas adventure, we’re here to make it stress-free and seamless.
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If you have more than three pets you can fill out an additional form with their details.